1. User Information

Citywise Madrid, as the Data Controller, informs you that, in accordance with the provisions of Regulation (EU) 2016/679 of April 27th (GDPR) and Organic Law 3/2018 of December 5th, on data protection and guarantee of digital rights (LOPDGDD), we will process your data as outlined in this Privacy Policy. In this Privacy Policy, we describe how we collect your personal data, why we collect it, what we do with it, with whom we share it, how we protect it, and your options regarding the processing of your personal data. This Policy applies to the processing of your personal data collected by the company for the provision of its services. By accepting the measures of this Policy, you agree to the processing of your personal data as defined herein.

2. Contact Information

• Legal name: Citywise Madrid
• Trade name: Citywise Madrid
• VAT number: xxxxxxx
• Address: xxxxxxxx
• Email: info@citywisemadrid.com

3. Key Principles

We are committed to providing our services with the highest level of quality, including treating your data with security and transparency. Our key principles are:

• Legality: We only collect your personal data for specific, explicit, and legitimate purposes.
• Data Minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it was collected.
• Purpose Limitation: We collect personal data only for stated purposes and only according to your wishes.
• Accuracy: We maintain accurate and up-to-date personal data.
• Data Security: We apply appropriate technical and organizational measures to ensure data security.
• Access and Rectification: We provide means for you to access or rectify your data when necessary.
• Retention: We retain personal data legally and appropriately and only as long as necessary for the purposes for which it was collected.
• International Transfers: When applicable, your data will be adequately protected if transferred outside the EU/EEA.
• Third Parties: Access and transfer of personal data to third parties comply with applicable laws and regulations and include appropriate contractual guarantees.
• Direct Marketing and Cookies: We comply with applicable laws regarding advertising and cookies.

4. Collection and Processing of Personal Data

• Personal identifying information.
• We also automatically collect data about your website visit as described in the cookie policy.
• Whenever we request your personal data, we will clearly inform you of what data we collect and for what purpose. In general, we collect and process your personal data for the purpose of providing information, services, products, relevant information, and updates in the sector, as well as for communication purposes.

5. Legitimacy

In accordance with applicable data protection regulations, your personal data may be processed when:

• It is required by law.
• There is a legitimate interest that is not overridden by your privacy rights, such as sending commercial information either through subscription to our newsletter or as a customer.
• It is necessary for the provision of our services through a contractual relationship between you and us.

6. Communication of Personal Data

Data may be communicated to companies related to Citywise Madrid for the provision of various services as Data Processors. The company will not make any transfer, except as required by law.

7. Your Rights

Regarding the collection and processing of your personal data, you can contact us at any time to:

• Access your personal data and any other information indicated in Article 15.1 of the GDPR.
• Rectify your personal data that is inaccurate or incomplete in accordance with Article 16 of the GDPR.
• Delete your personal data in accordance with Article 17 of the GDPR.
• Limit the processing of your personal data in accordance with Article 18 of the GDPR.
• Request the portability of your data in accordance with Article 20 of the GDPR.
• Object to the processing of your personal data in accordance with Article 21 of the GDPR.

If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on the prior consent.

You can exercise these rights by sending a motivated and accredited communication to info@citywisemadrid.com.

You also have the right to file a complaint with the competent supervisory authority (www.aepd.es) if you believe that the processing does not comply with current regulations.

8. Legal Information

The requirements of this Policy complement, and do not replace, any other existing requirements under applicable data protection law, which will prevail in any case.

This Policy is subject to periodic reviews, and the company may modify it at any time. In such cases, we will notify you of any changes and ask you to re-read the latest version of our Policy and confirm your acceptance.